Refund Policy

At ShopOnlineProducts.store, managed by PSP Ventures, we offer digital products including AI Personalised Songs, eBooks, Courses, and Templates.

Personalised songs are specially created using the information provided by each customer, while eBooks, Courses, and Templates are delivered instantly after payment.

Because these products are either custom-made or instantly delivered, the following Refund & Cancellation Policy applies.

1. AI Personalised Songs

Every personalised song is created specifically for you using the names, memories, relationship, occasion, messages, and other details you provide.

Our team generally starts working on your song shortly after receiving your order and complete details. Therefore, cancellation is only possible if production has not yet started.

Once production has started or the song has been created, the order cannot be cancelled or refunded.

2. Order Cancellation

If you need to cancel a personalised song order, please contact our support team as soon as possible after placing your order.

We will check whether production has started. If work on your song has not started yet, we may be able to cancel the order.

Since personalised songs are usually delivered within 30 minutes, production may begin shortly after the order is received. Therefore, cancellation cannot be guaranteed once an order has been placed.

For eBooks, Courses, and Templates, delivery is instant after successful payment. These orders cannot be cancelled once the product has been delivered.

3. Duplicate or Incorrect Payments

If you accidentally place the same order more than once or are charged twice because of a technical issue, please contact us.

After verifying the transaction, we will process a refund for the duplicate payment, where applicable.

Approved refunds are generally processed within 5–7 business days, depending on your payment provider.

4. Genuine Technical Issues

If there is a genuine technical problem with the product you received, such as:

  • Incorrect file delivered
  • Missing audio in a personalised song
  • Corrupted or inaccessible file
  • Wrong digital product delivered

please contact our support team.

We will review the issue and, where applicable, correct the problem or resend the product at no additional cost.

5. Corrections to Personalised Songs

If our team makes a genuine mistake while creating your song — such as an incorrect name, pronunciation issue caused by us, or missing information that you correctly provided in your order — please contact us.

We will review the issue and make a reasonable correction wherever possible.

Changes to the original information or requirements after production has started, such as new lyrics, a different story, a new concept, or additional changes, may require a new order or additional charges.

6. Situations Where Refunds Are Not Available

Refunds will generally not be provided for:

  • Change of mind after placing the order.
  • Incorrect or incomplete information provided by the customer.
  • Wrong email address or WhatsApp/mobile number provided during checkout.
  • Changes requested after a personalised song has been created.
  • Delays caused by missing or incorrect customer information.
  • Personal preferences regarding music style, vocals, melody, mood, or creative direction.
  • Personal preferences regarding the content or style of an eBook, Course, or Template.
  • Not checking your email, WhatsApp, Spam, Promotions, or Junk folders after delivery.

7. Delivery Issues

If you have not received your order within the applicable delivery timeframe, please contact our support team.

We will check your order and help resolve the issue. If necessary, we may resend the digital product to the correct email address or WhatsApp number.

8. Special Refund Requests

In exceptional situations not specifically covered by this policy, we may review a refund request case by case.

If a refund is approved, we will initiate it within 24–48 hours of approval. The time taken for the amount to appear in your account may vary depending on your payment provider.

9. Our Commitment

We want every customer to have a good experience with ShopOnlineProducts.store.

If you experience a genuine problem with your order, please contact us. Our team will review the issue and make reasonable efforts to provide an appropriate solution.

10. Contact Us

For any questions regarding our Refund & Cancellation Policy:

Website: shoponlineproducts.store
Email: support@shoponlineproducts.store

ShopOnlineProducts.store — Your satisfaction matters to us. ❤️